Return and Refund Policy – Shatriyas.com

At Shatriyas.com, we take great pride in offering high-quality jewellery and exceptional customer service. Your satisfaction is important to us, and this policy outlines our return and refund guidelines to ensure a smooth and transparent process.

Return Eligibility

1. Incorrect Product Shipped
If you receive an incorrect product, please contact us within 48 hours of delivery. Once verified, we will arrange a replacement or issue a refund. Refunds will be credited to your original payment method within 7–10 business days.

2. Damaged Product
If your order arrives damaged, please notify us within 48 hours of delivery. Provide clear photos of the damaged item for verification. After confirmation, we will offer a replacement or refund for the item.

3. Quality Concerns
For any concerns related to product quality or craftsmanship, contact our support team within 7 days of receiving your order. Our quality assurance team will review your request and decide on eligibility for return or refund.

Non-Returnable Items

  • Customized or personalized jewellery (e.g., engraved or made-to-order pieces) cannot be returned unless damaged or defective.

  • Items showing signs of wear, misuse, or alteration by the customer are not eligible for return.

  • Returns are not accepted for international orders, except for products damaged during transit.

Return and Refund Process

To initiate a return or refund, please follow these steps:

  1. Contact Us:
    Notify our customer support team within the eligibility window via phone or email. Share your order details and describe the issue.

  2. Submit Evidence:
    Provide clear images or videos of the product (if applicable) to support your claim.

  3. Approval & Instructions:
    Once your request is approved, you’ll receive return instructions. In some cases, a prepaid return label may be provided.

  4. Inspection & Resolution:
    After we receive the returned item, our team will inspect it. If the issue is confirmed, we’ll process the replacement or refund within 7–10 business days.

Replacements
Replacement requests must be raised within 24 hours of delivery. The replacement product will be shipped within 5–7 days after approval.

Important Notes

  • Return shipping costs are borne by the customer unless the return is due to our error (damaged or incorrect product).

  • The item must be returned in its original packaging with certificates, invoices, and accessories.

  • Shipping or customization charges are non-refundable, except in cases where the issue is on our end.

Thank you for choosing Shatriyas.com. We appreciate your trust and are committed to ensuring you have a pleasant and worry-free shopping experience.

For support or inquiries, please contact us: